Cat's Hill Volunteer feedback from Jen Whatley

Topic: registration

What went well: smooth registration, short lines, helpful volunteers, LGBRC worked together to find missing kids, full kids race, great to see people I haven't seen in a long time.

I liked the pro races earlier in the day. The fans seemed to like it too.
How to make job better: Publish a good procedure for parents to follow if they can't find their child at the end of the race on the kids' race map and explain it to parents when they register. Let all registration workers know the procedure so when the kids race reg workers are gone, the regular reg workers know what parents have been told. It seems checking in at registration or with announcers at start/finish would be the best place so announcements can be made on the speakers as well as on the volunteer radios.

There were so many pre-reg racers and very few same day racers compared to previous years. There might be 5 people in line for pre-reg, but no one for same-day. I had little to do most of the day. I didn't feel that valuable. If pre-reg numbers are high again next year, perhaps the pre-reg numbers could be split up by alternating races so the numbers can be broken up into 2 different bins. That way I could have helped more with pre-reg. It was too busy for 4 of us to try and get into one bin at the same time. But if there were two bins, two of us could share a bin. And then the person on the end could also do same day when needed.

Do the same job jext year? Sure.

Other comments: The dad who couldn't find 2 of his boys was talking with the police while we had one of the boys at start/finish. Is there a process for police checking in with us?

There was a little lip service over having just one woman's race.

Downtown Los Gatos seemed more crowded to me this weekend. I found that interesting.

I had a great time!!!